Frequently Asked Questions
Welcome to Nereia. Here you'll find answers to common questions about our fragrances, orders, shipping, and care. If you need anything else, we're always happy to help.
Orders & Shipping
Do you offer free shipping?
We offer complimentary shipping within Hawaii on orders of $100 or more. Shipping rates for all other orders are calculated at checkout.
Where do you ship?
We ship throughout the United States, including Hawaii. Available shipping options and rates are displayed at checkout.
How long will my order take to ship?
Orders are processed within 1–3 business days. Once your order has shipped, you'll receive a shipping confirmation with tracking information, where available. Delivery times vary by destination.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before your order ships, but changes cannot be guaranteed once processing has begun.
My order arrived damaged. What should I do?
Please contact us at nereiastudio@gmail.com with your order number and photos of the damage. We'll work with you to resolve the issue.
Returns & Exchanges
What is your return policy?
We accept returns of unused products in their original condition, requested within 14 days of delivery. Please contact us at nereiastudio@gmail.com before returning an item so we can provide instructions.
Return shipping costs are the customer's responsibility unless the item arrived damaged or we made an error with your order. Original shipping charges are non-refundable.
Can I return a fragrance if it's not the right scent for me?
We understand that fragrance is personal. Unused products may be returned in accordance with our return policy. Products that have been used or opened are not eligible for return simply because the scent isn't the right fit.
If you're unsure which fragrance to choose, we're happy to help you find one that suits your preferences.
Our Fragrances
How do I choose the right fragrance?
Each Nereia fragrance has its own character, from soft and intimate to rich and atmospheric. Explore the fragrance notes and descriptions on our product pages, or reach out for a little guidance in finding your signature scent.
What ingredients do you use?
We thoughtfully select our ingredients with quality in mind. Our fragrances are formulated without phthalates or parabens. Please refer to individual product descriptions for specific product details and ingredients.
Are your fragrances suitable for sensitive skin?
Fragrance ingredients may cause irritation or allergic reactions in some individuals. We recommend reviewing the ingredients before use and testing a small amount on a limited area of skin. Discontinue use if irritation occurs.
What's the difference between perfume oil and eau de parfum?
Perfume oil offers a more intimate fragrance experience that sits close to the skin. Eau de parfum is alcohol-based and generally creates a more diffusive scent experience. Both offer a beautiful way to incorporate fragrance into your daily rituals.
How should I store my fragrances?
Store fragrances in a cool, dry place away from direct sunlight and extreme temperatures. Keep bottles tightly closed between uses to help preserve the fragrance.
Candles & Home Fragrance
How do I care for my candle?
Trim the wicks to approximately ¼ inch before each burn. On the first burn, allow the wax to melt evenly across the surface. Never leave a burning candle unattended, and keep it away from drafts, flammable materials, children, and pets. Discontinue use when approximately ½ inch of wax remains.
Always follow the care instructions supplied with your candle.
How long will my candle burn?
Burn time varies by candle size, fragrance, and burning conditions. Please refer to the individual product listing for the estimated burn time.
How do I care for my reed diffuser?
Place your diffuser on a stable surface away from direct sunlight, heat, and delicate or finished surfaces. Flip the reeds as needed to refresh the fragrance, taking care to avoid spills. Keep diffuser liquid away from skin, eyes, children, and pets.
Gifts
Can I send an order directly to someone as a gift?
Absolutely. Enter the recipient's shipping address at checkout. If you have a special request for your gift order, please contact us and we'll do our best to help.
Do you offer gift sets?
Explore our current collection for available gift sets and curated combinations. If you'd like help choosing a thoughtful gift, we're happy to guide you.
Still have a question?
We're here to help. Contact us at nereiastudio@gmail.com and we'll get back to you as soon as we can.
Thank you for making Nereia part of your everyday rituals.